About Me

A senior MCSE technical engineer with varied product knowledge (includes Microsoft & Cloud products). Capable of single-focused work, and multi-tasking within a team environment. Maintaining the highest level of customer focus and satisfaction. A quick learner who can adapt and apply current skills to new environments.

23 Years of desktop support experience and 4 years of supervisory experience with a large computer companies SCSK (Sumitomo), Fujitsu and the Financial Services Authority (FCA).

Supporting various Blue-Chip companies for a variety of basic and in-depth issues. Also supporting customers with various Microsoft Windows and Microsoft Office configuration issues. .

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Skills

95

Active Directory

85

Office 365

80

SCCM

80

Smart Devices

70

Windows 7/8/10

65

Esxi/Vmware

Interests

Motor Racing

Marshaling
Motor Racing

Photography

Photography

Photography

Photography

Photography

Photography

Web Admin / Design

Web Admin / Design

Web Admin / Design

Web Admin / Design

Keeping Fit

Keeping Fit

Keeping Fit

Keeping Fit

Some Stats

232,584

Hours of Work

26

Years of Experience

Experience

  • April 2018
    -
    Present

    SCSK



    IT Systems Support Engineer

    Supporting Sumitomo users from the EMEA regions with day to day queries from software / hardware and network related issues.

    Assisting EMEA regions as an escalation point with more in depth queries, could relate to Smartdevice setup problems to group policy problems.

    Part of the Windows 10 upgrade project project migrating all EMEA sites to Windows 10 environment, this includes migrating from Windows 7 and roll out of office 365

    Supporting all aspects of day to day active directory support, including creating and updating GPOs (Group polices) .

  • Jun 2008
    -
    April 2018

    Financial Conduct Authority



    Senior 2nd Line / 3rd Line Support

    Administering and supporting the secure networks within the FCA.

    Exchange 2010 support from Client to mailbox.

    Supporting users & VIP users with day to day queries from software to hardware related, this could also mean queries relating to printing problems

  • Sept 2003
    -
    June 2008

    Reuters (Thomson Reuters)



    Deskside Support Analyst

    Supporting problems such has basic machine connectivity to more complex software issues, such as Reuters 3000Xtra and Trader. Also undertaking such jobs as hardware upgrades to network patching.

    Exclusively providing desktop support for the Reuters Senior Group Executives, Chairman and VIPs in the London Head Office, offsite and at their homes.

Education

  • 1992
    -
    1994

    Bexley College

    Diploma in Data Processing and Information Systems

    Advanced Diploma course for 2 years at Bexley College.

Contact

Belvedere, Kent
United Kingdom

ian@fitzysmail.com

+447917 624702

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